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QI - Patient Safety

The Safe Care Coordinator is responsible for Alerts from the Ministry of Health, as well as critical incidents.  Research is done to determine best practice and implications for Five Hills Health Region.  A multidisciplinary team approach is used to investigate and communicate quality improvement initiatives for patient safety in the Five Hills Health Region. 

• Quality of Care
• Patient Safety
• Voice of the Customer


There are many steps that you, as a patient/customer, can take to become involved in your care.   To prevent health care errors, our customers are urged to SPEAK UP.  Read more here about how to become a part of your care team and stay safe. 


Canadian Patient Safety Institute


Occurrence Reporting

Occurrence reporting provides a reporting and investigation process for adverse events effecting the patient, clients and residents we service; environmental concerns and equipment failure.

Five Hills Health Region is establishing a Risk Matrix (modeled on the Winnipeg Health Region’s) to help determine the level of risk in occurrences and concerns in our Region.  We apply a Risk Matrix to our client concerns. 

There is a well-established process for reporting occurrences within Five Hills Health Region.  Events are coded according to severity.  Code 1 and 2 events are trended for baseline information.  Code 3 and 4 events are reviewed for system improvements.  All critical incidents are reported to the Ministry of Health. 


Medication Reconciliation

Medication reconciliation is a structured process in which healthcare professionals partner with clients, families and caregivers for accurate and complete transfer of medication information at transitions of care.  Medication reconciliation is complex and requires support from all levels of an organization, and many disciplines within the system. 

Medication reconciliation is widely recognized as an important safety initiative.  Research suggests that over 50% of patients have at least one medication discrepancy upon admission to hospital, with many discrepancies such as omissions, duplications, and dosing errors, while cost-effective strategy for prevention medication errors.  Additional research highlights that successful medication reconciliation can also reduce workload and rework associated with patient medication management. 

In Canada, Safer Healthcare Now! identifies medication reconciliation as a safety priority.  The World Health Organization (WHO) has also developed a Standard Operating Protocol for medication reconciliation as one of its interventions designed to enhance patient safety. 

Above information courtesy of Accreditation Canada.